Involve the team in drawing the team’s value chain(s). Make it visible how the team is linked to other teams and what adds and does not add value to great customer experiences. Discover whom and what influences great customer experiences. Monitoring your value chain(s) is a part of customer experience management.
With her 25-years of experience within the fields of Sales Management, Sales Coaching, Project Management, Executive Coaching and leadership in enterprise As a leadership consultant, she has generated incredible business results with her practical approach to leadership and Management.View all posts