Sales has over time changed and sales ethics gets more and more important. Creating “professional friendship” and long lasting loyal...
Category - Customer management
Define the sales skills you want the salesmen to work according to. This will ensure you that the customers have continuous great experiences, no...
Find out what kind of sales the company wants to be known for. Is it “product sales”, “cross sales” or “professional...
The customer strategy is a tool to help people know what is expected of them when it comes to creating great customer experiences. It is a document...
Get the most out of the time you have in the company. Why spend time on customers who don’t want to buy enough to contribute to the...
Involve the team in drawing the team’s value chain(s). Make it visible how the team is linked to other teams and what adds and does not add...
Your customers make up your business Customers are the bread and butter of any company. Great customer experiences ensure the company retains...
